Meet the affordable alternative to Gorgias
Is Crisp a suitable alternative for Gorgias? What are the AI and help desk capabilities in Crisp compared to Gorgias? How does the multichannek shared inbox feature in Crisp differ from Gorgias? Can Crisp connect with AdobeCommerce, WooCommerce, Shopify or Prestashop as Gorgias does? Go through the entire article below to guide your decision.
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Looking for Gorgias competitors?
Gorgias, a customer support platform designed for e-commerce businesses, aims to streamline communication by centralizing customer interactions. The platform integrates with popular e-commerce sites like Shopify, WooCommerce, Magento 2 or Prestashop and features tools such as automated responses and advanced analytics. These capabilities help support teams manage inquiries from various channels—including email, social media, and live chat—all within a single, efficient dashboard and increase revenue. Gorgias's primary goal is to enrich the online shopping experience by enhancing the efficiency of customer service teams.
In contrast, Crisp offers a distinct approach to customer interaction, focusing on multichannel messaging experience and human relationships. Its standout features include team inboxes, co-browsing, AI-powered chatbot, and remote assistance, which support a more interactive and immediate customer service experience, as well as LiveTranslate which offers real-time translations over 50 languages. While Gorgias leans toward automation and omnichannel support, Crisp excels in providing businesses with tools that makes companies both more productive while adding personalized and unique touch to each conversation. This approach benefits companies that prioritize swift and direct customer interactions as part of their service strategy, while not overspending.
Stop considering your customers as ticket numbers
Nowadays, customers want to feel the human part of every company.
Gorgias has built a great product but dealing with customers' requests by assigning numbers is the worst way to humanize your customers' relationships.
At Crisp, we consider that each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.
That's it. We recently introduced a modern way of dealing with tickets which is called "Threads".
Get an AI chatbot to answer customers 24/7
The best companies realize that crafting a world-class customer experience builds sustainable growth.
Use Crisp chatbots at every stage of the customer lifecycle to automatically book demos, upsell users, and answer frequently asked questions automatically.
Furthermore, you can also benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter, WhatsApp, Line or Telegram.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Bring customers' experience to another level
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
We're being transparent on our pricing
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Gorgias, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Gorgias compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan900$ / mo for 5000 tickets
- Chat Seat Included500
- Additional seat-
- Contacts-
- Annual billing for 20 users$10,800
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Gorgias | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | 900$ / mo for 5000 tickets | $95/mo |
| Chat Seat Included | 500 | 20 |
| Additional seat | - | $10 / mo / agent |
| Contacts | - | 50 000 |
| Annual billing for 20 users | $10,800 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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