Meet the alternative to Hiver

Is Crisp a better alternative to HiverHQ for multi-channel communication? Does Crisp offer more advanced AI and chatbot features than HiverHQ? Can Crisp's shared inbox with sub inboxes enhance my team's efficiency? Why should I switch from HiverHQ to Crisp for customer support?

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Looking for Gmail-based helpdesk alternatives?

HiverHQ, initially designed to streamline customer service operations directly within Gmail, champions simplicity and efficiency. It aims to transform Gmail into a collaborative workspace, enhancing email management for support teams. Key features include shared inboxes, email tags, and automation rules, all of which help teams stay organized and responsive. Seamlessly integrating with Gmail, HiverHQ is a popular choice for businesses already engaged with the Google ecosystem.

In contrast, Crisp offers a more expansive suite of functionalities beyond email support. Its platform features live chat, a knowledge base, and multi-channel messaging, making it a comprehensive tool for customer engagement. While both platforms elevate customer service, Crisp distinguishes itself by offering more interactive and diverse communication options. This makes Crisp an appealing choice for businesses looking to foster robust customer interactions across various channels.

Other channels exist!

Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, unlike HiverHQ. Crisp offers way more integrations to increase collaboration between your teams. Much more than a mailbox for teams, with Crisp, you can centralize SMS, Live Chat, Facebook Messenger, WhatsApp and phone calls or Instagram and much more inside one inbox and benefit from dedicated features to make your teams more efficient

Make your customers happier

To build great customer service, companies have to have the best tools available to combine efficiency within the company and seamless experience for their customers.

Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily.

For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is key when building a successful company.

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

Get an AI chatbot to answer customers 24/7

Using Crisp chatbot, you can build a chatbot for your online store in little to no time. No matter it's WordPress, Shopify or a custom CMS, Crisp can be integrated and automate all your repetitive questions and liberate your teams from boring tasks. Using our no-code chatbot builder, you'll make your team much more productive, on every channel: WhatsApp, Instagram, Emails or live chat can be automated through our chatbot software.

Offer a simple international customer support strategy

Nowadays, borders have disappeared thanks to the internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will help your team speak as a native. Sometimes, customers are not fluent in English, which is normal! Being able to be on the same foot makes the customer experience much better. Translate your messages on every channel, straight from your shared inbox.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how HiverHQ compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing
HiverHQ
  • Highest Plan$69 / mo / agent
  • Chat Seat Included1
  • Additional seat$69 / mo / agent
  • ContactsUnlimited
  • Annual billing for 20 users$16,560
Crisp
  • Highest Plan$95/mo
  • Chat Seat Included20
  • Additional seat$10 / mo / agent
  • Contacts50 000
  • Annual billing for 20 users$1,140
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
HiverHQCrisp
Pricing
Highest Plan$69 / mo / agent$95/mo
Chat Seat Included120
Additional seat$69 / mo / agent$10 / mo / agent
ContactsUnlimited50 000
Annual billing for 20 users$16,560$1,140
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact-1,6s
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
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