Meet a modern and affordable alternative to Zendesk

How does Crisp's AI features compare to Zendesk's? Is an omnichannel shared inbox more efficient than Zendesk's ticketing system? What makes Crisp an attractive competitor to Zendesk? Why are small companies switching from Zendesk to Crisp? Discover why Crisp is a great competitor to Zendesk and how similar it is to the leading ticketing system.

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Looking for Zendesk competitors?

Zendesk, a customer service software platform born in Copenhagen in 2007, strives to enhance customer experiences with streamlined support and efficient response management. By offering a robust ticketing system, live chat support, comprehensive analytics, and a range of integrations with other tools, Zendesk seeks to make managing customer inquiries and support tickets simpler and more elegant. These features collectively enable businesses to provide timely and effective assistance to their customers.

In a similar vein, Crisp offers a customer experience platform but sets itself apart with a user-friendly interface, that makes it easy to use and get started with. While it shares core features with Zendesk, such as live chat, automations, and multiple integrations, Crisp’s emphasis on simplicity aims to minimize the learning curve for new users. By dedicating itself to accessible support solutions, Crisp targets enhanced customer satisfaction, making it a potentially attractive option for businesses eager to swiftly adopt effective and modern customer service practices.

Reason #1

Simple and effortless messaging experience for customer support

Zendesk offers great solutions, but there's room for improvement in user experience (UX) for both agents and customers. Crisp stands out by providing a more intuitive, user-friendly interface and a modern, clean design that simplifies the support experience. With Crisp, your teams gain greater autonomy through robust self-service options and flexible integrations, reducing reliance on IT support. Crisp live chat software supports real-time communication and multimedia messages, enriching customer interactions. Additionally, Crisp's advanced AI chatbot and automation features efficiently handle common queries, allowing agents to focus on more complex issues. Experience the difference with Crisp and see how a well-designed, seamless customer communication platform can transform your support operations.

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Reason #2

Build a real multichannel customer support experience with Crisp

In today’s fast-paced world, standalone live chat isn’t enough. Customers demand immediate support across multiple channels, and this is where Crisp outshines Zendesk. Crisp allows you to seamlessly connect to a unified team inbox, integrating social media channels like Facebook, Twitter, Instagram, WhatsApp, emails, phone calls, and more. Unlike Zendesk, Crisp's user-friendly interface makes managing these channels straightforward and efficient. Crisp also excels with its advanced features, such as the ability to build automated routing rules, support escalations, utilize canned responses, and internal notes, which significantly enhance team collaboration and response times. This multichannel approach ensures your customers receive consistent, responsive support no matter how they choose to reach out, setting Crisp apart as the superior choice for dynamic customer communication.

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Reason #3

Enhance customer experience with intelligent self-service

Crisp excels over Zendesk in customer autonomy through its advanced AI chatbot capabilities and seamless integration. Unlike Zendesk, Crisp's AI Chatbot can be easily trained with any content, making it highly adaptable to your unique business needs. This flexibility allows the chatbot to provide accurate and relevant automatic answers to customer inquiries, reducing the need for human intervention. The Crisp ecosystem ensures smooth integration, enhancing the overall efficiency of your support system. By empowering customers to find solutions quickly on their own, Crisp significantly reduces the workload on your team. With Crisp, your team handles fewer repetitive requests, and your customers receive instant, accurate help, leading to higher satisfaction and productivity. This superior feature makes Crisp a more effective and efficient choice compared to Zendesk for autonomous customer support.

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Reason #4

Elevate customer interaction with co-browsing

Crisp brings a unique edge over Zendesk with its advanced co-browsing feature, allowing you to take customer support to the next level. As websites and software become increasingly complex, Crisp offers the ability to co-browse with your customers, enabling real-time assistance directly on their screen without requiring any additional plugins. This feature allows support agents to guide users through processes, resolve issues efficiently, and provide personalized help that enhances the customer experience. With Crisp, you can effortlessly take control of the customer’s screen to close more deals, better understand UX issues, and deliver a world-class customer service experience, all in real-time. This capability significantly outshines Zendesk, making Crisp the superior choice for dynamic and interactive customer support.

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Reason #5

Transparent and predictable pricing

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. Unlike Zendesk, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Crisp’s approach makes it ideal for both small startups and large enterprises, ensuring you can grow and utilize all features without unexpected expenses.

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

What Zendesk's users tell about Crisp?

With its ease of use Crisp has been immediatly adopted from our support team! Moving from zendesk for such a great solution has been a relief!

Ex Zendesk, Tawk.to, Pipedrive, Intercom user turned Evangelist of Crisp: Attention to detail to the UI, it is smooth, responsive and the team seems to really care about the product. Something I can appreciate.

I have been using Crisp for a while now, after using Intercom and Zendesk. Zendesk interface was just discouraging for some of us. Crisp is simple to use, yet powerful, and not so expensive.

I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far.

Zendesk, Freshdesk, Helpscout pricing per agent doesn’t work for our scale. I really like @crisp_im but for each things I love playing with their product, I have a pretty lame support interaction w/ my questions

Discover how Zendesk compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing

Zendesk

Highest Planfrom $115/mo/agent
Chat Seat Included1
Additional seatfrom $115/mo/agent
ContactsUnlimited
Annual billing for 10 users$27,600

Crisp

Highest Plan$295/mo
Chat Seat Included10
Additional seat$10 / mo / agent
Contacts200 000
Annual billing for 10 users$4,740

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	Zendesk	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	from $115/mo/agent	$295/mo
Number of seats included in the highest plan Chat Seat Included	1	10
The cost for each additional seat added to the monthly bill Additional seat	from $115/mo/agent	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	$27,600	$4,740
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK	-
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more

Meet a modern and affordable alternative to Zendesk

Looking for Zendesk competitors?

Simple and effortless messaging experience for customer support

Build a real multichannel customer support experience with Crisp

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

Enhance customer experience with intelligent self-service

Elevate customer interaction with co-browsing

Transparent and predictable pricing

What Zendesk's users tell about Crisp?

Discover how Zendesk compare with Crisp

Compare Crisp to market leaders