Is the platform's pricing structure cost-effective for team usage?

Zendesk offers their highest plan starting at 115€ per month per agent with unlimited contacts, but each additional seat costs the same full price. Crisp provides much better value with their highest plan at 295€ monthly including 20 seats built-in, and additional agents only costing 10€ per month per agent.

What collaborative inbox capabilities does the service provide?

Zendesk provides a cloud-hosted shared inbox with routing rules, private notes, customer rating tools, and integrations with messaging apps. Crisp offers all these features plus dedicated desktop applications for Windows and MacOS, giving your team more flexibility in how they access and manage customer communications.

What features come with their website chat widget?

Zendesk's chat widget includes visitor details tracking, chat triggers for proactive messaging, and customization options, but lacks message sneakpeek and co-browsing capabilities. Crisp delivers a more complete solution with additional features like message sneakpeek, video/audio calls, co-browsing functionality, and a fast 1,6-second loading time.

How adaptable is the AI chatbot solution they provide?

Zendesk offers a chatbot builder with input fields, carousels, and keyword intents, but lacks draft scenarios and condition blocks for complex workflows. Crisp provides a more flexible chatbot platform with all these features plus draft scenario testing, condition blocks, and custom iframe support, allowing you to create more sophisticated and adaptable customer interactions.

Does the platform offer AI capabilities to streamline support operations?

Zendesk integrates AI for virtual assistance, categorization, and conversation summaries, but doesn't support speech-to-text or custom LLM models. Crisp elevates your support workflow with a complete AI toolkit including speech-to-text conversion and the ability to leverage custom-built LLMs for more personalized and controlled AI interactions.

What marketing campaign features does the platform include?

Zendesk provides targeting options, dynamic data insertion, and template management for email and chat sequences. Crisp offers the same comprehensive campaign toolset but with a more intuitive interface and seamless integration with its other communication features, making it easier to create cohesive multi-channel customer journeys.

Does the help center solution meet modern self-service requirements?

Zendesk includes knowledge base capabilities with password protection, multilingual support, and custom domain options, but lacks a Web SDK for deep customization. Crisp goes further by offering all these features plus a powerful Web SDK that allows you to personalize interactions with JavaScript, creating truly custom knowledge base experiences for your customers.

What contact and customer relationship tools does the service provide?

Zendesk offers detailed user profiles, advanced filtering, tag segments, and integrations with leading CRMs and Zapier. Crisp provides identical contact management functionality but with a more intuitive interface and tighter integration with its messaging features, creating a more seamless experience between customer communication and contact management.

Meet a modern and affordable alternative to Zendesk

How does Crisp's AI features compare to Zendesk's? Is an omnichannel shared inbox more efficient than Zendesk's ticketing system? What makes Crisp an attractive competitor to Zendesk? Why are small companies switching from Zendesk to Crisp? Discover why Crisp is a great competitor to Zendesk and how similar it is to the leading ticketing system.

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Looking for Zendesk competitors?

Zendesk, a customer service software platform born in Copenhagen in 2007, strives to enhance customer experiences with streamlined support and efficient response management. By offering a robust ticketing system, live chat support, comprehensive analytics, and a range of integrations with other tools, Zendesk seeks to make managing customer inquiries and support tickets simpler and more elegant. These features collectively enable businesses to provide timely and effective assistance to their customers.

In a similar vein, Crisp offers a customer experience platform but sets itself apart with a user-friendly interface, that makes it easy to use and get started with. While it shares core features with Zendesk, such as live chat, automations, and multiple integrations, Crisp’s emphasis on simplicity aims to minimize the learning curve for new users. By dedicating itself to accessible support solutions, Crisp targets enhanced customer satisfaction, making it a potentially attractive option for businesses eager to swiftly adopt effective and modern customer service practices.

Reason #1

Simple and Effortless Customer Messaging

What the teams at Zendesk have built is great, however, there's one thing they could improve: UX. Whether it's for agents or customers, Zendesk design could be improved.

By using Crisp, you'll open your teams to a brand new world where design and autonomy are keys to getting started with our customer communication platform. Just have a quick look at what offer our live chat software so you can get an idea of the worlds that opposes the two company.

Learn more

Reason #2

Build a real multichannel customer support experience

Standalone live chat isn't enough anymore. Customers want immediate support on multiple channels.

With Crisp, you can connect your live chat to a team inbox that will let you connect social media channels such as Facebook, Twitter, emails or even WhatsApp.

Crisp live chat also offers the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.

Learn more

FAQ about Zendesk

This FAQ offers a comparative overview of Zendesk and Crisp, covering key areas such as pricing, inbox features, livechat, chatbot functions, AI capabilities, campaigns, knowledge base solutions, and contact management. Use this guide to quickly understand the strengths of each platform and make the best decision for your business.

Reason #3

Make your customers more autonomous

Compared to our competitor, Crisp offers broader customer lifecycle coverage with key benefits that enhance your support system. Our AI Chatbot can be trained with any content, making it highly adaptable to your needs. It integrates seamlessly with the Crisp ecosystem, providing automatic answers to customer inquiries. This reduces the workload on your team and allows customers to find solutions quickly on their own. With Crisp, everyone wins: your team handles fewer requests, and your customers get instant help whenever they need it.

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Reason #4

Bring customers' experience to another level

The best companies realize that crafting a world-class customer experience builds sustainable growth.

On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.

You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

Learn more

Reason #5

We're being transparent on our pricing

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Zendesk, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.

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View all competitors

Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

What Zendesk's users tell about Crisp?

With its ease of use Crisp has been immediatly adopted from our support team! Moving from zendesk for such a great solution has been a relief!

Ex Zendesk, Tawk.to, Pipedrive, Intercom user turned Evangelist of Crisp: Attention to detail to the UI, it is smooth, responsive and the team seems to really care about the product. Something I can appreciate.

I have been using Crisp for a while now, after using Intercom and Zendesk. Zendesk interface was just discouraging for some of us. Crisp is simple to use, yet powerful, and not so expensive.

I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far.

Zendesk, Freshdesk, Helpscout pricing per agent doesn’t work for our scale. I really like @crisp_im but for each things I love playing with their product, I have a pretty lame support interaction w/ my questions

Discover how Zendesk compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing

Zendesk

Highest Planfrom $115/mo/agent
Chat Seat Included1
Additional seatfrom $115/mo/agent
ContactsUnlimited
Annual billing for 10 users$27,600

Crisp

Highest Plan$295/mo
Chat Seat Included20
Additional seat$10 / mo / agent
Contacts200 000
Annual billing for 10 users$3,540

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	Zendesk	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	from $115/mo/agent	$295/mo
Number of seats included in the highest plan Chat Seat Included	1	20
The cost for each additional seat added to the monthly bill Additional seat	from $115/mo/agent	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	$27,600	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK	-
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more

Meet a modern and affordable alternative to Zendesk

Looking for Zendesk competitors?

Simple and Effortless Customer Messaging

Build a real multichannel customer support experience

FAQ about Zendesk

Is the platform's pricing structure cost-effective for team usage?

What collaborative inbox capabilities does the service provide?

What features come with their website chat widget?

How adaptable is the AI chatbot solution they provide?

Does the platform offer AI capabilities to streamline support operations?

What marketing campaign features does the platform include?

Does the help center solution meet modern self-service requirements?

What contact and customer relationship tools does the service provide?

Make your customers more autonomous

Bring customers' experience to another level

We're being transparent on our pricing

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

What Zendesk's users tell about Crisp?

Discover how Zendesk compare with Crisp

Compare Crisp to market leaders