Date separator in conversations ✨

Now available in your inbox: a subtle yet powerful improvement to conversation readability.

With the new Date separator, your team can quickly understand when the latest messages were exchanged — making it easier to pick up a conversation right where it left off.

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A brand new editor, now live across all text inputs

We’ve released a redesigned editor across Inbox, Helpdesk, Campaigns, and Shortcuts — bringing faster writing, drag & drop blocks, smart embeds, auto-linking, and full RTL support. It’s smoother, more reliable, and clears out most of the bugs from the previous version. Try it now — no setup needed.

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Train Crisp AI through a new data source

You can now import any kind of text-based content — like PDFs, CSVs, or TXT files — to power Crisp AI. Simply upload your documents, and Crisp will extract the content to make it searchable, usable, and fully available for AI training. Perfect for onboarding materials, internal knowledge, or FAQ sources.

Improve AI Training →

Bug fixes & improvements 💪🏼

AI Automations: It’s now easier to get started with AI training and bot creation
AI Automations: Website crawler has been improved to better parse website content
Bot Builder: It’s now easier to add button pickers on multilingual chatbot scenario
Bot Builder: It’s now safer to save and export scenario data in case of a network failure
Bot Builder: New warnings have been added to improve the bot build-up experience
Bot Builder: Audio Messages are now transcribed for AI messages blocks
Bot Builder: Dynamic data such as {{name.first}} is now supported in MagicReply block
Crisp web-app: Thai 🇹🇭 has been added as a new language

Product Webinar 👩‍🏫

Analytics & Support ROI: Building impactful custom reports with Crisp
On June 17, 2025
Measuring the effectiveness of a customer support team is vital when it comes to measuring ROI. No matter the size, a support team has always important data to share among the company.

Through a guided webinar, the team will show you how you can build custom reports and deep-dive into your data to build a powerful data-driven strategy, that fuels, not only your department but the entire company.
Register Online →