Discover how Genesys Cloud CX compare with Shopify Inbox

What is the best software for your business? Looking to compare Genesys Cloud CX with Shopify Inbox? Enjoy a detailed comparison of Genesys Cloud CX vs Shopify Inbox.

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Discover how Genesys Cloud CX compare with Shopify Inbox

Enjoy a detailed comparison table about features and pricing

Pricing

Genesys Cloud CX

Highest Plan$155/mo
Chat Seat Included1
Additional seat$155/mo
Contacts-
Annual billing for 20 users$37,200

Shopify Inbox

Highest PlanFree
Chat Seat IncludedUnlimited
Additional seat-
ContactsUnlimited
Annual billing for 20 usersFree

	Genesys Cloud CX	Shopify Inbox
Pricing
Highest Plan	$155/mo	Free
Chat Seat Included	1	Unlimited
Additional seat	$155/mo	-
Contacts	-	Unlimited
Annual billing for 20 users	$37,200	Free
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact	-	-
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
See detailed pricing	Learn more	Learn more

Crisp

Crisp, the fast-growing customer experience software

Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one multichannel platform, our solution allows companies to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one unified inbox.

More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.

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Genesys Cloud CX

What is Genesys Cloud CX?

Get sky-high results with Genesys Cloud CX in an all-in-one platform for customer service where customers feel delighted with every interaction and excite employees to work each day. Cloud CX makes that dream a reality. The platform provides an intuitive design for effortless customer experiences. Genesys is a robust CX software with great features that stimulates fluid conversations. This unified customer experience platform enhanced with AI is positioned highest in execution ability to modernize your contact hub.

Genesys Cloud CX competitors are TalkDesk, Crisp or 3CX.

Access a detailed comparison between Crisp and Genesys Cloud CX

Shopify Inbox

What is Shopify Inbox?

Shopify Inbox is a shared inbox and support tool that helps businesses communicate with their customers. The founder of Shopify Inbox is Shopify Inc., and it was created in 2015. As of 2019, Shopify Inbox has over 1,000 customers.

Businesses of all sizes use Shopify Inbox, including small businesses, medium businesses, and enterprise businesses. Shopify Inbox's competitors include Zendesk, Freshchat, Intercom, or Crisp.

Access a detailed comparison between Crisp and Shopify Inbox

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