Discover how HelpScout compare with Tawkto

What is the best software for your business? Looking to compare HelpScout with Tawkto? Enjoy a detailed comparison of HelpScout vs Tawkto.

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Discover how HelpScout compare with Tawkto

Enjoy a detailed comparison table about features and pricing

Pricing

HelpScout

Highest Plan$5900/mo
Chat Seat IncludedUnlimited
Additional seat-
ContactsUnlimited
Annual billing for 10 users$70,800

Tawkto

Highest PlanFree + add-ons
Chat Seat IncludedUnlimited
Additional seatFree
ContactsUnlimited
Annual billing for 10 usersFree + add-ons

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	HelpScout	Tawkto
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$5900/mo	Free + add-ons
Number of seats included in the highest plan Chat Seat Included	Unlimited	Unlimited
The cost for each additional seat added to the monthly bill Additional seat	-	Free
Number of contacts allowed for the plan Contacts	Unlimited	Unlimited
Total yearly price to be paid Annual billing for 10 users	$70,800	Free + add-ons
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK		-
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	-
Prevent the brand's vendor to be displayed Branding removal		from $19 / mo
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile		-
Create a customized list of users Advanced filters		-
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import		-
See users' activity on your website Users' activity		-
See detailed pricing	Learn more	Learn more

Crisp

Crisp, the fast-growing customer experience software

Further comparison of Crisp, HelpScout, and Tawkto unveils the unique strengths each one brings to this customer support arena. Crisp can be considered an all-in-one solution since it provides an important feature set, including AI chatbot for around-the-clock support, multi-channel integration, and transparent pricing. It erases any kind of data silos in the conversation, hence allowing smooth communication across different teams. Refined trial conversion rate and a knowledge base helping to lower conversation volume mean Crisp has a lot in store with its real-time chat and automated messaging features, providing an all-in-one tool for engaging with customers.

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HelpScout

What is HelpScout?

Simplicity and an intuitive design make HelpScout easily adoptable for new users. Founded in 2011 by Nick Francis, Jared McDaniel, and Denny Swindle, HelpScout aims at enhancing effectiveness in customer support by developing a shared inbox, customizable workflows, and a knowledge base. This is something that end-users value due to its really neat user interface and functionality, though some will wish for more advanced customization capabilities. Compared to Tawkto, HelpScout provides a better and stronger system with far more automation capacity but is not as free and accessible as Tawkto.

Access a detailed comparison between Crisp and HelpScout

Tawkto

What is Tawkto?

Tawkto: A robust, free live chat tool. Launched in 2010 by Robert D'Assisi and Shankar Karupp, Tawkto lets you keep track of your clients in real-time by monitoring their sessions. Users really love the ease of setup and live tracking visitors. Some of the limits though of its free model; include very fundamental customization and sometimes notifications. Compared to HelpScout, Tawkto is a cost-efficient solution but may have fewer features and less shine in comparison with paid plans at HelpScout.

Access a detailed comparison between Crisp and Tawkto