Discover how Tidio compare with Smartsupp

What is the best software for your business? Looking to compare Tidio with Smartsupp? Enjoy a detailed comparison of Tidio vs Smartsupp.

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Discover how Tidio compare with Smartsupp

Enjoy a detailed comparison table about features and pricing

Pricing

Tidio

Highest Plan$2999/mo
Chat Seat IncludedUnlimited
Additional seatUnlimited
ContactsUnlimited
Annual billing for 10 users$35,988

Smartsupp

Highest Plan$239
Chat Seat IncludedUnlimited
Additional seatUnlimited
ContactsUnlimited
Annual billing for 10 users$2868

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	Tidio	Smartsupp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$2999/mo	$239
Number of seats included in the highest plan Chat Seat Included	Unlimited	Unlimited
The cost for each additional seat added to the monthly bill Additional seat	Unlimited	Unlimited
Number of contacts allowed for the plan Contacts	Unlimited	Unlimited
Total yearly price to be paid Annual billing for 10 users	$35,988	$2868
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK	-
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	-
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion		Starts from $25 / mo
AI-powered virtual assistant for teams Copilot		Starts from $25 / mo
Answers suggested automatically thanks to AI Virtual assistant		Starts from $25 / mo
Automated conversation categorization Categorization		Starts from $25 / mo
Transform audio messages into texts Speech-to-text		Starts from $25 / mo
Get an instant summary from your conversation Summary		Starts from $25 / mo
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more

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Tidio

What is Tidio?

Tidio is a powerful all-in-one tool that helps organizations get full access to customers' data, ranging from behavior on e-commerce websites to leveraging data for lead generation. The company offers a live chat widget, a shared inbox and an AI Chatbot. With Tidio, businesses can respond better and faster to customers via live chat, chatbots, and emails to maximize success.

Golas and Marcin Wiktor co-founded the company in 2013 as a basic live chat for websites. The platform now enables brands to comprehend the performance of their products and services thanks to its advanced analytics.

Among the best alternative to Tidio, Crisp, TawkTo or Intercom often cited.

Access a detailed comparison between Crisp and Tidio

Smartsupp

What is Smartsupp?

Leverage human labor on what matters to save time and capital, make genuine connections with visitors and turn them into loyal buyers. SmartSupp helps build strong customer relationships through the three main communication networks; live chat, chatbots, and video recording. Vladimir Sandera, the CEO and co-founder of Smartsupp, started the company in 2013. However, he leverages product simplicity and ensures that the software identifies the visitor's journey and discloses the loopholes for improvement. Therefore, augmenting customer satisfaction ratio and sales opportunities.

Access a detailed comparison between Crisp and Smartsupp

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