Discover how ZohoDesk compare with Genesys Cloud CX

What is the best software for your business? Looking to compare ZohoDesk with Genesys Cloud CX? Enjoy a detailed comparison of ZohoDesk vs Genesys Cloud CX.

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Discover how ZohoDesk compare with Genesys Cloud CX

Enjoy a detailed comparison table about features and pricing

Pricing

ZohoDesk

Highest Plan$50 / mo / agent
Chat Seat Included1
Additional seat$50 / mo / agent
ContactsUnlimited
Annual billing for 20 users$12,000

Genesys Cloud CX

Highest Plan$155/mo
Chat Seat Included1
Additional seat$155/mo
Contacts-
Annual billing for 20 users$37,200

	ZohoDesk	Genesys Cloud CX
Pricing
Highest Plan	$50 / mo / agent	$155/mo
Chat Seat Included	1	1
Additional seat	$50 / mo / agent	$155/mo
Contacts	Unlimited	-
Annual billing for 20 users	$12,000	$37,200
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact	-	-
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields	-
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
See detailed pricing	Learn more	Learn more

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More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.

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ZohoDesk

What is ZohoDesk?

Who says customer service is uncompromising? Zoho Desk has been trying for years to streamline customer service operations while delivering a long-lasting customer experience. The platform improves agent productivity and support to customers while making business with operations convenient, ultimately enhancing sales opportunities. Founded in 1996 by Sridhar Vembu and Tony Thomas, Zoho Desk provides hassle-free long-term contracts and lock-ins. It offers outstanding customer services for big corps that blends into any organizational structure.

Access a detailed comparison between Crisp and ZohoDesk

Genesys Cloud CX

What is Genesys Cloud CX?

Get sky-high results with Genesys Cloud CX in an all-in-one platform for customer service where customers feel delighted with every interaction and excite employees to work each day. Cloud CX makes that dream a reality. The platform provides an intuitive design for effortless customer experiences. Genesys is a robust CX software with great features that stimulates fluid conversations. This unified customer experience platform enhanced with AI is positioned highest in execution ability to modernize your contact hub.

Genesys Cloud CX competitors are TalkDesk, Crisp or 3CX.

Access a detailed comparison between Crisp and Genesys Cloud CX

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