🤔 What is contact management?

Contact management is the process of recording contact details and tracking their interactions with your company. With multichannel communications, marketing campaign interactions, product events, and more, contact management has evolved into a core aspect of customer relationship management (CRM). It enables businesses to improve sales, marketing, and customer service by providing a better understanding of the customer lifecycle and their interactions with your products or services.

🗄 What are the benefits of contact management?

Contact management has become invaluable for businesses aiming to enhance their customer experience. By leveraging data, companies can positively impact every department. With dedicated software that combines contact management and other tools like customer service and email marketing, anyone in the company can step into a personalized conversational experience using the data and features available in modern contact management software.

More meaningful messages at every step of the journey

Ensure that leads and contacts receive personalized treatment at every step of their journey with a contact management software solution.

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14 days free trial — No commitment

Never miss a lead
Set reminders for your next action, change lead status, and monitor contact activity.
Filter with precision
Gain a global view of your sales pipeline or create advanced filters to display the most relevant contacts.
Automated assignment
Use tags, custom fields, and events to efficiently route conversations across teams.

Boost team productivity and personalize messaging at scale.

Standard CRMs often hinder productivity with excessive 'paperwork'. Crisp offers an all-in-one solution that simplifies lead and contact interaction management. In a multichannel environment, centralizing information can be challenging. With our contact management software, you can consolidate contacts and leads into a single dashboard, streamlining the sales process and empowering your support and marketing teams. Our software ensures you stay connected with customers, minimizing friction and avoiding missed opportunities.

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Ensure access to the right data for meaningful engagement.

Crisp's contact management software integrates seamlessly with various CRMs and your own data sources, providing a unified approach to customer information management. Whether you're using Salesforce, HubSpot, Pipedrive, Zoho CRM, or another platform, Crisp allows you to import and centralize all contacts and leads in a single dashboard. Easily integrate your own databases or import data from CSV files, ensuring that all essential customer information is accessible in one place. This comprehensive integration eliminates data silos, enhances productivity, and equips your sales, support, and marketing teams with the complete context needed to engage effectively with customers and leads.

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Explore our customer relationship management software

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Crisp is not just offering a lead and contact management platform, discover all the features offered by our all-in-one business messaging solution

Frequently Asked Questions

🤔 What is contact management?
Contact management is the process of recording contact details and tracking their interactions with your company. With multichannel communications, marketing campaign interactions, product events, and more, contact management has evolved into a core aspect of customer relationship management (CRM). It enables businesses to improve sales, marketing, and customer service by providing a better understanding of the customer lifecycle and their interactions with your products or services.
🗄 What are the benefits of contact management?
Contact management has become invaluable for businesses aiming to enhance their customer experience. By leveraging data, companies can positively impact every department. With dedicated software that combines contact management and other tools like customer service and email marketing, anyone in the company can step into a personalized conversational experience using the data and features available in modern contact management software.

600,000 brands are already using Crisp to improve their customer experience. See their testimonials !

Decathlon

We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.

Carlos Costa

Foca

Since we've started using Crisp, I've seen the software evolve nicely.

Chris Sees

Hoxton Mix

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.

Emma

What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.

Reedsy

Discover other features our CRM offers

Customer Insights
Enhance lead, customer, and company profiles by pulling data from multiple sources to improve customer knowledge and conversational experiences.
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Customer Segmentation
Segmenting your audience is essential for optimizing your CRM strategy. With Crisp's customer segmentation software, you can assign segments to each contact, group them together, and launch audience-specific actions for more effective targeting.
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Customer Database
Start every conversation with the necessary context about your leads or customers, thanks to a robust customer database system.
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