It takes a team to deliver the best answers

Utilize a suite of collaborative tools that help teams work together effectively to enhance the customer support experience. Agents can easily bring colleagues into discussions or escalate conversations to the right people.

14 days free trial — No commitment

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  • Centralize customer issues

    Operators will always have the context they need to provide the best responses.

  • Share data instantly

    Mention another agent to bring them into the conversation.

  • Enhance team collaboration

    Multichannel requests are no longer a challenge.

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Enhance team collaboration with internal notes

Internal notes are an incredibly handy feature that allows you to take notes about customers or leads during live chat interactions. These notes can include essential details about previous interactions, customer preferences, or other relevant information. When the customer returns, you’ll have a quick reference to understand their context and needs. This feature promotes team collaboration by enabling real-time sharing of insights and updates within the chat interface. Internal notes keep your team informed and aligned, creating a seamless and personalized customer experience. By tracking customer interactions and insights, your team can provide more efficient and knowledgeable support, ultimately boosting customer satisfaction and loyalty.

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Take over when your colleagues are unavailable

Setting collaborative reminders allows you to define personalized internal notes and schedule them, ensuring that no tasks are missed. With reminders, you can prompt colleagues to continue a conversation or reconnect with customers at the most suitable time. This feature is especially useful for managing follow-ups, scheduling check-ins, and ensuring critical tasks are not forgotten. Reminders help you stay organized and proactive in your customer interactions, improving team collaboration and overall efficiency.

The website chat software you didn't know you needed

Learn more
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Crisp is not just offering collaborative tools, discover all the features offered by our all-in-one business messaging solution

Frequently Asked Questions

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  • 🤔 What makes team collaboration tools powerful?question-expand-icon
  • 🕑 What are team collaboration use cases for customer support?question-expand-icon

600,000 brands are already using Crisp to improve their customer experience. See their testimonials !

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Emma
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Evaluated over 20 products, and Crisp came out on top

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Chris Sees
Hoxton Mix

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

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Edoardo Moreni
Emma

We chose Crisp from the begining because of its flexibility and level of automations it allowed.

We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.

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Hoxton Mix
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Crisp is probably one of my favorite part of my business. It's just so good.

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Reedsy
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Emmanuel Nataf
Reedsy

Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.

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Ready to kickstart internal notes