Boost team efficiency while preserving mental energy
Canned messages allow you and your team to be more efficient while maintaining mental clarity and brand voice. These templated messages can include dynamic data, making them both fast and personalized. Available through your omnichannel inbox, canned messages help deliver quicker responses without sacrificing personalization.
Ensure every message aligns with your brand’s voice.
Scale personalization
Deliver unique experiences with dynamic canned messages.
Optimize response time with canned message templates
Canned messages are an invaluable asset for customer support and sales teams, particularly for repetitive questions. These pre-written templates save time and ensure consistency in every customer interaction. With a few clicks, agents can deploy these messages, avoiding typos and aligning with your brand voice across all channels. For instance, in e-commerce, canned responses can simplify tasks like handling refund requests, saving time while ensuring accurate and complete responses.
Enhance productivity with AI-powered response generation
MagicReply leverages AI technology similar to ChatGPT to transform customer support workflows. This feature generates message drafts with a single click, minimizing response time. Drawing from your company’s knowledge base, past conversations, and other data sources, MagicReply crafts context-aware responses tailored to each customer inquiry. For example, if a customer asks about return policies, MagicReply instantly generates a reply including policy details, relevant links, and step-by-step instructions. This enables agents to deliver consistent information while focusing on more complex tasks or personalizing AI-generated responses as needed.
Canned messages are pre-defined, frequently used templates that support agents can select and send instantly, rather than typing out each message. This tool helps agents respond faster, focusing on what matters most.
Canned messages, or canned responses, are ready-to-use templates that can be accessed instantly during a conversation with customers or leads, making response times quicker and more efficient.
Yes, canned messages are text-based templates available for email, live chat, or social media interactions. These messages can include images, links, videos, or GIFs, and are designed to provide effective and timely responses to customer inquiries on social media.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Emma
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
Edoardo Moreni
Emma
We chose Crisp from the begining because of its flexibility and level of automations it allowed.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Hoxton Mix
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Emmanuel Nataf
Reedsy
Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.
Discover other features our shared inbox offers
Autoresponder
Take advantage of Crisp’s Automation Hub to build workflows that **send replies on Messenger, Emails, WhatsApp for Business, and Instagram**. Powered by AI, your autoresponder continuously **learns and adapts**, getting smarter every day.
Enhance the customer experience by identifying where your support could improve. Measure satisfaction after each support interaction, right from your shared inbox.
Great customer support isn’t just about the software you use; it’s about building lasting relationships with your leads and customers. Poor email management can quickly damage these relationships. Crisp provides time-saving features that delight both teams and customers, helping to maintain strong, positive connections.
Streamline customer interactions by routing conversations to the correct department within your shared inbox. Customize routing strategies that reduce resolution times and increase the number of conversations handled efficiently by your support team.
Emma
Hoxton Mix
Reedsy
