Track customer satisfaction at every stage of the journey

Enhance the customer experience by identifying where your support could improve. Measure satisfaction after each support interaction, right from your shared inbox.

14 days free trial — No commitment

shared-inbox-hero-scene-plant-texture
shared-inbox-hero-scene-man-character-textureshared-inbox-hero-scene-man-chair-texture
shared-inbox-hero-scene-table-texture
shared-inbox-hero-scene-woman-character-textureshared-inbox-hero-scene-woman-chair-texture
shared-inbox-hero-scene-plant-texture
shared-inbox-hero-background-building-texture
shared-inbox-hero-background-building-texture
  • Elevate customer experience

    Collect CSAT scores for each interaction and monitor customer satisfaction levels.

  • Follow up on feedback

    View detailed customer ratings and quickly respond to feedback.

  • Enable targeted automations

    Use CSAT data to trigger specific workflows that empower your team.

chatbot-rating-illustration

Built-in CSAT surveys to empower your support team

Customer satisfaction is a critical factor in fostering loyalty and driving word of mouth. With Crisp's built-in CSAT software, you can effortlessly gather feedback post-interaction. Seamlessly integrated into the Crisp platform, our CSAT tool offers multi-channel survey distribution. After each interaction, Crisp sends a quick, user-friendly satisfaction survey via email, allowing customers to share their feedback while it’s still fresh. For a more dynamic approach, embed surveys within chat conversations, enabling immediate feedback. Crisp's surveys are optimized for engagement across channels like email, live chat, and social media, ensuring consistent and valuable insights into customer satisfaction.

analytics-rating-illustration

Leverage data for long-term, data-driven strategies

Crisp Analytics provides in-depth insights into customer satisfaction across all interactions. From CSAT survey responses to chatbot efficiency and engagement trends, Crisp’s analytics give you a comprehensive view of customer experience. This integrated platform enables you to track key metrics across channels—be it email, live chat, or social media—empowering you to refine your customer service strategy based on concrete data. Optimize customer experiences and foster loyalty by making informed, data-backed decisions with Crisp.

shared-inbox-explore-unify-pattern

Explore our omnichannel shared inbox software

Learn more
shared-inbox-explore-screenshot

Crisp is not just offering a customer satisfaction platform, discover all the features offered by our all-in-one business messaging solution

Frequently Asked Questions

customer-satisfaction-faq-illustration
  • 🤔 How is customer satisfaction measured?question-expand-icon
  • 🤷‍♂️ What is customer satisfaction?question-expand-icon
  • 📈 How can customer satisfaction be improved?question-expand-icon

600,000 brands are already using Crisp to improve their customer experience. See their testimonials !

testimonial-video-thumbnail-emma
Emma
testimonial-video-play-button
testimonial-rating-icon-startestimonial-rating-icon-startestimonial-rating-icon-startestimonial-rating-icon-startestimonial-rating-icon-star

Evaluated over 20 products, and Crisp came out on top

testimonial-review-person-picture-chris-sees
Chris Sees
Hoxton Mix

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

testimonial-review-person-picture-edoardo-moreni
Edoardo Moreni
Emma

We chose Crisp from the begining because of its flexibility and level of automations it allowed.

We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.

testimonial-video-thumbnail-hoxton mix
Hoxton Mix
testimonial-video-play-button
testimonial-rating-icon-startestimonial-rating-icon-startestimonial-rating-icon-startestimonial-rating-icon-startestimonial-rating-icon-star

Crisp is probably one of my favorite part of my business. It's just so good.

testimonial-video-thumbnail-reedsy
Reedsy
testimonial-video-play-button
testimonial-review-person-picture-emmanuel-nataf
Emmanuel Nataf
Reedsy

Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.

footer-cta-backgroundfooter-cta-patternfooter-cta-receptionfooter-cta-persona
  • footer-cta-badge-g2-high-performer
  • footer-cta-badge-g2-momentum-leader
  • footer-cta-badge-g2-loved

Ready to kickstart your customer satisfaction score?