Great customer support isn’t just about the software you use; it’s about building lasting relationships with your leads and customers. Poor email management can quickly damage these relationships. Crisp provides time-saving features that delight both teams and customers, helping to maintain strong, positive connections.
Eliminate long email threads and endless forwarding with seamless collaboration.
Generate powerful insights
Track email metrics such as support inquiries and customer satisfaction rates.
Deliver faster responses
Leverage AI-powered automation workflows to save time for your team and customers.
Streamline email management within a collaborative inbox
Whether it’s a help desk, customer service platform, or email management software, customers care about the experience, not the tool. Crisp offers a new approach to email management, seamlessly integrating with Google Workspace, Gmail, Microsoft 365, and Outlook. This centralized platform ensures efficient handling of customer inquiries, boosting team productivity and customer satisfaction. Crisp transforms email support into a streamlined, customer-focused process, enhancing overall email management strategy.
Enhance collaboration with internal email notes and reminders
Crisp's private notes and reminders help boost productivity and streamline email collaboration. Private notes allow team members to add context and essential information to email conversations, visible only to the team. This feature keeps everyone aligned and informed. The reminders feature lets you set custom alerts, ensuring timely follow-ups with customers or colleagues. Together, these tools make managing customer interactions easier and more effective, improving the overall support experience.
Crisp’s assignment feature ensures customer inquiries are directed to the appropriate team members. Conversations can be assigned to specific agents or teams, enhancing organization and accountability. This system prevents overlap, ensures all inquiries are addressed promptly, and improves response times, creating a more organized and effective support experience.
Crisp is not just offering email management platform for customer service, discover all the features offered by our all-in-one business messaging solution
Email management involves handling all aspects of email and inbox organization. It is especially useful for companies receiving large volumes of emails, helping them manage and store emails efficiently. Email remains a powerful business communication tool, less intrusive than calls and conveniently asynchronous. However, with the growing influx of emails, companies need effective email management strategies and tools to maintain efficiency.
There are several strategies to reduce internal and external email volume. Internally, tools like Slack can reduce email traffic by facilitating team communication. For external emails, creating a knowledge base can help customers find answers independently. A shared inbox solution is crucial for managing organizational email flow, centralizing communication, and enhancing productivity.
To handle high email volumes, start by automating email routing to the right departments. For instance, specific emails can be directed to corresponding account managers. Additionally, enhancing self-service options can reduce email inquiries by enabling customers to resolve issues themselves. Offering live chat as an alternative can also provide instant assistance, reducing the need for email exchanges.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Emma
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
Edoardo Moreni
Emma
We chose Crisp from the begining because of its flexibility and level of automations it allowed.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Hoxton Mix
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Emmanuel Nataf
Reedsy
Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.
Discover other features our shared inbox offers
Autoresponder
Take advantage of Crisp’s Automation Hub to build workflows that **send replies on Messenger, Emails, WhatsApp for Business, and Instagram**. Powered by AI, your autoresponder continuously **learns and adapts**, getting smarter every day.
Canned messages allow you and your team to be more efficient while maintaining mental clarity and brand voice. These templated messages can include dynamic data, making them both fast and personalized. Available through your omnichannel inbox, canned messages help deliver quicker responses without sacrificing personalization.
Enhance the customer experience by identifying where your support could improve. Measure satisfaction after each support interaction, right from your shared inbox.
Streamline customer interactions by routing conversations to the correct department within your shared inbox. Customize routing strategies that reduce resolution times and increase the number of conversations handled efficiently by your support team.
Emma
Hoxton Mix
Reedsy
