Ensure conversations reach the right team, every time

Streamline customer interactions by routing conversations to the correct department within your shared inbox. Customize routing strategies that reduce resolution times and increase the number of conversations handled efficiently by your support team.

14 days free trial — No commitment

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  • Boost team efficiency

    Assign each conversation precisely, improving handling speed and ease.

  • Preserve customer satisfaction

    Reduce the need for customers to repeat their issues across multiple agents.

  • Enhance workload management

    Prevent your team from being overwhelmed by misdirected inquiries.

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Intelligent routing rules for a seamless support experience

One of the biggest frustrations for customers is repeating their concerns to multiple agents. Crisp's intelligent routing rules solve this by automatically assigning conversations to the right department or agent based on specific criteria. Whether a customer contacts you via email, Instagram, WhatsApp, live chat, or any other platform, their inquiry is routed to the appropriate team instantly. This automation reduces wait times, improves first-contact resolution rates, and enhances overall customer satisfaction by ensuring their queries reach the most qualified agent the first time. By implementing these rules, you streamline the customer experience and significantly reduce friction in the support process.

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Automate routing workflows to optimize team performance

Crisp's no-code workflow builder simplifies the routing process, allowing you to create dynamic paths that lead customers directly to the right department. For example, customers can select their preferred department (like Tech or Sales), and the chatbot will automatically direct them to the correct team. Customize routing flows to assign specific agents, let inquiries remain open for team pickup, or route them to a private sub-inbox. This flexibility ensures your support process is smooth and efficient, reducing response times and helping customers connect with the right experts quickly. Automated routing not only boosts customer satisfaction but also enhances team productivity by minimizing unnecessary routing steps.

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Route conversations to the right department, automatically

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Forget about colliding with your teammates

Bring harmony to team communication by preventing inbox collision. With real-time alerts for active responses, it ensures streamlined coordination, eliminates duplicate replies, and maintains seamless teamwork, enhancing efficiency and professionalism in every customer interaction.

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Explore our omnichannel shared inbox software

Learn more
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Crisp is not just offering inbox routing rules, discover all the features offered by our all-in-one business messaging solution

600,000 brands are already using Crisp to improve their customer experience. See their testimonials !

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Emma
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Evaluated over 20 products, and Crisp came out on top

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Chris Sees
Hoxton Mix

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

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Edoardo Moreni
Emma

We chose Crisp from the begining because of its flexibility and level of automations it allowed.

We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.

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Hoxton Mix
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Crisp is probably one of my favorite part of my business. It's just so good.

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Reedsy
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Emmanuel Nataf
Reedsy

Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.

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Ready to kickstart your support strategy?