Our social media inbox allows you to automate responses with AI.
Measure the impact of each channel
Gain insights with powerful analytics to build a data-driven social media strategy.
Enhance team productivity
Use the Crisp platform to create dedicated chatbots and strengthen your social media customer service.
Unify customer service requests from your social networks
Social media has become a vital channel for brands to connect with customers and leads. As more users turn to these platforms for direct communication, the demand for exceptional social media customer service is higher than ever. Crisp addresses this need with a centralized solution for managing social media interactions. By consolidating all incoming messages into a single, unified inbox, Crisp enables companies to respond quickly and consistently across various platforms. This centralization streamlines workflows, allowing customer service teams to handle inquiries efficiently without juggling multiple apps or tabs. Crisp's seamless integration ensures that customers interact through their preferred social channels, unaware that their messages are managed in a unified system, providing a smooth experience for consumers and simplifying operations for businesses.
Make omnichannel more than a buzzword — make it reality
In today’s digital world, customers expect instant responses, no matter the platform. Crisp unites all communication channels into one intuitive customer service platform. With Crisp, manage conversations from Facebook Messenger, Instagram, WhatsApp, Line, Email, and more—all within a collaborative inbox. No more switching between apps or missing important messages. Crisp’s interface brings every customer interaction to your fingertips, enabling your team to provide fast, consistent support across all platforms. Whether handling social media comments, direct messages, or emails, Crisp keeps you connected and responsive, enhancing customer satisfaction and streamlining your workflow.
Automate social media support requests with an AI Chatbot
Crisp’s AI Chatbot transforms customer support across messaging platforms with a no-code workflow builder. Imagine a customer on WhatsApp asking how to reset their password—the chatbot responds instantly with a relevant FAQ link. On Meta Messenger, a user asking about product features receives a tailored response with options to explore further or connect with a human agent. Twitter users can receive quick shipping updates, while Instagram followers get automated answers to common questions about promotions. Crisp’s chatbot integrates seamlessly with any messaging app, offering consistent, intelligent support 24/7 to enhance your social media customer service. By handling routine queries across channels, the AI Chatbot frees up your support team for more complex issues, ensuring efficient, scalable service regardless of the platform your customers prefer.
Social messaging refers to communication via apps like Facebook Messenger, Telegram, WhatsApp, and more. These apps are commonly used on smartphones but often have web interfaces as well. Businesses must pay attention to these trends as they become essential tools for customer engagement and potential advertising opportunities. As these apps dominate mobile communication, companies need to adapt their marketing strategies to leverage them effectively.
With our social inbox software, you can connect multiple social messaging apps to one inbox and respond to customers seamlessly. Supported platforms include Meta Messenger, X (Twitter), Line, WhatsApp, Viber, Telegram, SMS, and Instagram DMs.
Buffer and Hootsuite are powerful tools that help businesses manage social networks effectively. They assist community managers with daily tasks like planning, auto-publishing, centralizing comments, and more, improving team efficiency. Combined with software like Crisp, which centralizes messages from social networks, these tools ensure an exceptional customer experience.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Discover other features our shared inbox offers
Autoresponder
Take advantage of Crisp’s Automation Hub to build workflows that **send replies on Messenger, Emails, WhatsApp for Business, and Instagram**. Powered by AI, your autoresponder continuously **learns and adapts**, getting smarter every day.
Canned messages allow you and your team to be more efficient while maintaining mental clarity and brand voice. These templated messages can include dynamic data, making them both fast and personalized. Available through your omnichannel inbox, canned messages help deliver quicker responses without sacrificing personalization.
Enhance the customer experience by identifying where your support could improve. Measure satisfaction after each support interaction, right from your shared inbox.
Great customer support isn’t just about the software you use; it’s about building lasting relationships with your leads and customers. Poor email management can quickly damage these relationships. Crisp provides time-saving features that delight both teams and customers, helping to maintain strong, positive connections.
Streamline customer interactions by routing conversations to the correct department within your shared inbox. Customize routing strategies that reduce resolution times and increase the number of conversations handled efficiently by your support team.
Decathlon
Emma
Reedsy
