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Building a multichannel customer service experience
An all-in-one platform to interact with people in a new way, making us more efficient
With Yoann L'Hélias, Customer Service Director from ACommeAssure
ACommeAssure
Scaling With Crisp
More than 608 935 messages from 29 799 conversations
50% Less Conversations
Reduce total amout of Conversations by combining Chatbot and FAQ
Deep Integration
Backend is connected with Crisp API to inject contextualized data for agents
Yoann L'Hélias
ACommeAssure
A highly reliable system that has been approved by our security and data team. More than legal requirements, we needed a partner that was fast and efficient in handling our requests, which is the case with Crisp!
A very resilient tool with a very high level of availability
We've created our own knowledge base (FAQ) using Crisp. It helps us to create a set of frequently asked questions and prevent customers from contacting us immediately, helping to reduce the total amount of conversations our team has to handle.
We bet on Crisp early on, in 2017. Since then, they've kept on improving the tool, adding video chat, screen-sharing and many other great features.
Creating a chatbot to automate simple questions.
We recently created a chatbot that answers basic questions. It helps our customers to be guided to their personal space or to dedicated documentation, written in the knowledge base we created using Crisp too.