unleash-video-hero-buttonGo back to Unleash

How to create a routing bot?

Hosted By

unleash-video-author-avatar-Baptiste Jamin
Baptiste Jamin
Co-Founder & CEO

Key Moments

  • 0:00
    Introduction about department routing bot
  • 0:23
    Example of an existing routing bot scenario
  • 0:40
    Get started with the routing bot creation process
  • 0:50
    Build a routing bot for Email, WhatsApp or Messenger
  • 1:10
    create a button style message to let customer click on the routing option they need
  • 2:05
    add labels to each conversation
  • 3:55
    see the routing bot being tested
  • 4:28
    create your routing rules
  • 5:22
    Publish your chatbot scenario
footer-cta-backgroundfooter-cta-patternfooter-cta-receptionfooter-cta-persona
  • footer-cta-badge-g2-high-performer
  • footer-cta-badge-g2-momentum-leader
  • footer-cta-badge-g2-loved

Ready to improve your customer experience?