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How to create a routing bot?
Looking for a way to route customers' communications depending on their needs? With Crisp, you can create a chatbot that will route conversations automatically to the right team.
Helpdesk article: https://help.crisp.chat/en/article/how-to-create-a-department-routing-bot-11f6pij/
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Key Moments
- 0:00
Introduction about department routing bot
- 0:23
Example of an existing routing bot scenario
- 0:40
Get started with the routing bot creation process
- 0:50
Build a routing bot for Email, WhatsApp or Messenger
- 1:10
create a button style message to let customer click on the routing option they need
- 2:05
add labels to each conversation
- 3:55
see the routing bot being tested
- 4:28
create your routing rules
- 5:22
Publish your chatbot scenario
